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Frequently Asked Questions

Welcome to the SuperDock Dock FAQ page! This page compiles the most common questions and solutions encountered by users.

Operation, Maintenance, and Troubleshooting​

Q: What should I do if executing a task returns error code 600001?​

A: Error code 600001 indicates "drone pre-takeoff self-check failed". Troubleshoot as follows:

1. Check HMS information:

  • The drone's HMS information is recorded on the system
  • Monitor the drone's HMS information while executing the task

2. Common troubleshooting scope:

  • Whether the drone's arms are unfolded and locked in place
  • Whether the remote controller gear is in the N position
  • Check the device binding status and frequency pairing
  • Whether the battery is installed correctly

3. Review HMS alerts: Refer to the HMS Health Management document for specific HMS alert information.

Q: Is it normal for the drone to show HMS alerts while inside the dock cabin?​

A: The following HMS alerts are normal when the drone is inside the dock cabin and can be ignored:

  • 0x1F100031: Unable to take off
  • 0x16100066: Poor RTK signal
  • 0x1610008F: Onboard antenna satellite search abnormality
  • 0x1F0B0001: Aircraft cannot use the LTE link
  • 0x1F0B003A: Aircraft DJI Cellular Dongle cannot access the network
  • 0x1A420BC1-BC6: Ambient light too dark in each direction, visual obstacle avoidance disabled

These are normal prompts for a drone in an enclosed environment. We recommend confirming that the drone can take off normally before executing a task.

Q: Which HMS alerts require special attention during flight?​

A: The following HMS alerts require special attention:

Environment-related:

  • Wind speed too high, fly with caution
  • 0x16100020: Flight controller temperature too high

Battery-related:

  • Low battery warning
  • Critically low battery warning

Device-related:

  • 0x16100066: Poor RTK signal
  • 0x1608005B: Wayline issue
  • 0x1D040001: Abnormal gimbal vibration
  • 0x1610009A: Excessive gimbal vibration
  • 0x1610004C: Remote controller joystick requires calibration

Communication-related:

  • 0x1F0B0001: Aircraft cannot use the LTE link
  • 0x1F0B003A: Aircraft DJI Cellular Dongle cannot access the network

When these alerts occur, we recommend immediately checking the relevant system status and taking appropriate measures.

Q: What should I do if RTK calibration fails?​

A: Troubleshooting steps for RTK calibration failure:

1. Check GPS signal:

  • Confirm that the GPS signal is good and the number of satellites is sufficient
  • Avoid calibrating in environments obstructed by tall buildings or trees

2. Check antenna connections:

  • Confirm that the RTK antenna is securely connected
  • Check whether the antenna is damaged or obstructed
  • Check whether the antenna connection cable is disconnected

3. Check network connection:

  • Confirm whether the on-site network is stable

4. Recalibrate:

  • Wait for better signal conditions
  • Re-run the RTK calibration process

If the problem persists, please contact technical support.

Q: How do I handle abnormal mechanical actions?​

A: How to handle abnormal mechanical actions:

1. Safety check:

  • Stop all operations immediately
  • Check whether any foreign object is blocking the mechanical parts
  • Do not touch the Dock-related parts

2. Basic troubleshooting:

  • Check whether the power supply is normal
  • Confirm whether the mainboard signal is normal
  • Check the error code returned by the action

3. Professional maintenance:

  • Contact technical support
  • Arrange for professional technicians to perform repairs

Note: Mechanical abnormalities may affect flight safety. Do not force operation.

Network and Communication​

Q: What should I do if the MQTT connection fails?​

A: Troubleshooting steps for MQTT connection issues:

1. Check network connection:

  • Confirm that the device's network connection is normal
  • Test network latency and stability
  • Check the server-side firewall settings

2. Verify MQTT configuration:

  • Confirm that the MQTT server address is correct
  • Check the port number (usually 1883 or 8883)
  • Verify the username and password

Q: How do I configure MQTT server switching?​

A: Steps to switch the MQTT server:

1. Access the MQTT configuration page:

  • Connect to the Dock WiFi
  • Visit 192.168.110.201:3000 in a browser
  • Click the "Reset/Write MQTT" button

2. Reset the current configuration:

  • Click "Reset MQTT"
  • Wait one minute, then refresh the page

3. Enter the new server information:

  • Enter the MQTT server address
  • Enter the organization ID and organization secret
  • Click "Submit" to submit

4. Verify the connection:

  • Wait one minute
  • Observe whether the MQTT server receives messages
  • Confirm that the device status is normal

Q: What should I do if the network signal is unstable?​

A: Network signal optimization recommendations:

  1. Confirm whether the network is connected
  2. Test the network packet loss rate using PING
  3. Test the current maximum network throughput using iperf

Data Management and Storage​

Q: What should I do if media file upload fails?​

A: How to resolve media file upload issues:

1. Check storage space:

  • Confirm that there is sufficient local storage space
  • Check whether the cloud storage service has any issues
  • Check whether the cloud server has a firewall

2. Verify network conditions:

  • Confirm that the network bandwidth is sufficient
  • Check network stability
  • Avoid uploading during network peak hours